Once an order is confirmed, we will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged/ Missing product 
* We need to be notified of damaged product within 12hrs from delivery date via whatsapp/Email
* In the email, order number, image of invoice, A video which should be made at the time of opening the product
* In case of multiple item shipments, only the affected product can be returned and replaced.
* We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an amicable solution.
* We will be responding to it within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product
* We need to be notified of spoilage of product within 12hrs from delivery date via email/sms/whatspp
* In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 
* We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
* We will work with you on providing an amicable solution. 
* Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
* Customer will get the response within 24-48 hrs, and full assistance will be provided thereafter.